Cisco Cisco IPCC Web Option Installation Guide
Preface
Purpose
This document describes the procedure for upgrading a Cisco ICM/IP Contact Center Enterprise
Edition, Release 5.0(0) or a Cisco ICM/IP Contact Center Enterprise Edition, Release 6.0(0)
system to a Cisco ICM/IP Contact Center Enterprise Edition, Release 7.0(0) system. This
document further addresses the acceptable component release compatibilities as well as their
operating system and database server releases. A baseline for start of upgrade to ICM 7.0 is
defined in this document and further addresses the acceptable component version compatibilities
that are allowed during and after the upgrade process is complete.
Edition, Release 5.0(0) or a Cisco ICM/IP Contact Center Enterprise Edition, Release 6.0(0)
system to a Cisco ICM/IP Contact Center Enterprise Edition, Release 7.0(0) system. This
document further addresses the acceptable component release compatibilities as well as their
operating system and database server releases. A baseline for start of upgrade to ICM 7.0 is
defined in this document and further addresses the acceptable component version compatibilities
that are allowed during and after the upgrade process is complete.
Audience
This document is intended for both Customer and Cisco representatives (trained in Cisco ICM
software system administration and troubleshooting) performing a system upgrade.
software system administration and troubleshooting) performing a system upgrade.
This document assumes that as a member of the Upgrade Team you meet the following skill
set requirements:
set requirements:
•
Familiar with Windows Operating System
–
Active Directory
–
Security concepts
–
Network configuration and operation
•
Familiar with SQL Server
–
Enterprise Manager
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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