Cisco Cisco IPCC Web Option Installation Guide

CallRouter Upgrade Procedures

CallRouter Pre-upgrade Preparation

Pre-upgrade preparation is an integral part of the upgrade process. Perform the following on
the CallRouter to assist in recovery in the event of a catastrophic upgrade failure:

Step 1

Copy the Cisco registry key.

Step 2

Copy the ICM/bin directory.

CallRouter Technology Refresh Upgrade: Side A/B

Note: The following procedure is used to perform a Technology Refresh upgrade on both sides
of the Logger. When upgrading Side A use the procedure as is. When upgrading Side B, simply
replace “Side A” with “Side B” in the procedure.

Step 1

Export the ICM router registry from the production CallRouter, and import the registry to the
new CallRouter.

Step 2

Run ICM setup.exe from the ICM/IPCC 7.0(0) CD on the new CallRouter. Choose to apply the
automated hardening when prompted.

Step 3

From ICM setup, edit the instance and insert the new domain name on the new CallRouter.

Step 4

From ICM setup, edit the CallRouter component and make the necessary changes based on the
environment in which the new CallRouter is to be run.

Step 5

Using ICM Service Control, set all ICM processes on the new CallRouter to Manual Start.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

Chapter 10