Cisco Cisco IPCC Web Option Installation Guide

While in ICM setup, edit the CallRouter component and review all entries.

Reboot the Side A CallRouter.

Install the latest 7.0 services release and any required engineering specials on the new CallRouter.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the new
CallRouter.

Upgrade any Network Gateways associated with NICs on the CallRouter. See 

 for detailed instructions.

Note: DOS NICs are not supported by ICM/IPCC Release7.0(0).

How to Bring Side A into Service

 are completed, follow the steps below to bring the ICM

Side A Central Controller components into service:

All components can “ping” public and private IP addresses as applicable to verify network
connectivity between the upgraded ICM central controller components, but not to other ICM
nodes in production. Shut down all non-upgraded AWs and the Side B CallRouter and Logger
by stopping the ICM services on these components using ICM Service Control. Start the upgraded
side.

Using the ICM Service Control, manually start the ICM services on the Side A CallRouter and
Logger, and the upgraded AW. Verify the basic operation of the Side A Central Controller
components:

•

General

–

Setup logs indicate no errors or failure conditions

–

AD domain has all users

–

Schema upgrade is successful for all databases (no loss of data integrity, or loss of data)

–

Registry changes are correct and match what is documented in setup logs

–

All component services start without errors

–

All general activities (accessing SQL Server, running third party software components
like VNC or PCAnywhere, etc. are not stopped by CSA)

–

Calls are successfully processed

•

CallRouter

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)