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Cisco Cisco IPCC Web Option Information Guide

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Cisco Systems, Inc.
All contents are Copyright © 1992–2013 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
Page 5 
3.3.1  Avaya CMS RTA Support Matrix
3.3.2  AES/CVLAN Server and CVLAN Client Support Matrix   
3.3.3  Avaya Aura Communications Manager Support Matrix
RTA Version
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
ICM 10.0
Notes
4.1
No
No
No
No
No
No
No
No
4.5
No
No
No
No
No
No
No
No
4.6.1
No
No
No
No
No
No
No
No
4.6.2
No
No
No
No
No
No
No
No
4.6.4
No
No
No
No
No
No
No
No
4.6.5
No
No
No
No
No
No
No
No
4.7.3
No
No
No
No
No
No
No
No
4.8.1
No
No
No
No
No
No
No
No
5
No
No
No
No
No
No
No
No
5.0.5
Yes
Yes
Yes
Yes
No
No
No
No
5.0.5e
No
No
No
No
No
No
No
No
6.0(x)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
6.0 Extended
No
No
No
No
No
No
No
No
AES (CVLAN) 
Server
CVLAN Client 
Supported
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
6
ICM 9.0
7
   ICM 10.0
Notes
3.0.x
8.2.5
No
5
No
5
No
5
No
5
No
5
No
5
No
5
No
5
8.2.5 client is EOL from 
Avaya.
3.1.x
8.2.5
No
5
No
5
No
5
No
5
No
5
No
5
No
5
No
5
8.2.5 client is EOL from 
Avaya.
4.0.x
8.2.5
No
5
No
5
No
5
No
5
No
5
No
5
No
5
No
5
8.2.5 client is EOL from 
Avaya.
4.1.x
4.1.0
1
4.2.2
2
6.1
3
1. CVLAN Client 4.1.0 is integrated from UCCE/ICM 7.2.7 to 7.5.6. 
2. CVLAN Client 4.2.2 is integrated from UCCE/ICM 7.5.7 to 8.5.1. 
3.   CVLAN Client 6.1 is integrated from UCCE/ICM 8.5.2 onwards and UCCE/ICM 10.0(x) supports only CVLAN Client 6.1.
4.   Processor Ethernet is supported with AES 5.2.1 and ACM 5.2.1.
5.   Support for third-party ACD clients, SDKs, and interfaces integrated with ICM ends when the third-party ACD manufacturer ends mainstream 
support. 
6.  Starting with UCCE/ICM 8.5(2), the Cisco Avaya PG is supported on both Windows 2008 R2 and Windows 2003. Prior versions are supported only on 
Windows 2003.
7. Starting with UCCE/ICM 9.0(1), the Cisco Avaya PG is supported only on Windows 2008 R2
No
No
Yes
(7.2.7 
onwards)
Yes
Yes
Yes
Yes
No
4.2.x
4.1.0
4.2.2
6.1
No
No
Yes
Yes
Yes
Yes
Yes
No
5.2.1
4
4.1.0
4.2.2
6.1
No
No
Yes
(7.2.7 
onwards)
Yes
Yes
Yes
Yes
No
5.2.2
4.1.0
4.2.2
6.1
No
No
Yes
(7.2.7 
onwards)
Yes
Yes
Yes
Yes
No
6.1
4.1.0
4.2.2
6.1
No
No
Yes  
(7.2.7 
onwards)
Yes
Yes
Yes
Yes
No
6.2
4.1.0
4.2.2
6.1
No
No
No
No
Yes
Yes
Yes
No
6.3
4.1.0
4.2.2
6.1
No
No
No
No
Yes
Yes
Yes
Yes
ACD Version
1
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
ICM 10.0
Notes
ACM 2.2.2
Yes
Yes
Yes
(Up to 
7.2.4)
No
No
No
No
No
ACM 3.0 
2
(See Notes 
Column)
Yes
Yes
Yes
Yes
No
No
No
No