Cisco Cisco IPCC Web Option Information Guide
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3.4 Ericsson
3.5 NEC
3.6 Avaya/Nortel
Following notes should be observed and considered as customers review the supported matrices below. These are caveats and special considerations
for support of this vendor ACD/Switch types.
1. Cisco currently supports only select Succession platforms with Symposium. See the following chart for details.
2. SEI Lite integration is available for select ICM versions. The Cisco Automated Administrator for Symposium is required in order to integrate SEI
Lite on ICM versions 5.0 and higher. See chart below for details.
3. Cisco does not support more than one PG pair connected to a single Symposium server.
4. Customers who need to obtain the SCCS Toolkit must request this from Cisco. Please send an email to
icm-nortelpg-sdk@cisco.com
indicating the
following information:
• Customer name
• Maintenance contract number
• ICM version
• PG version
• Number of PGs
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5
ICM 8.0
ICM 8.5
ICM 9.0
Notes
ACP 1000 ASDP
201 016
No
No
No
No
No
No
No
(R1A and R5A recommended)
MD110 BC9 App
Link 3.0
Yes
Yes
Yes
Yes
No
No
No
MD110 BC10
App Link 3.0
(running in
CSTA mode)
No
No
No
No
No
No
No
Must be with ADN or ODN Monitoring enabled.
(BC version is not concern - App Link version is
a concern)
MD110 BC11
App Link 3.0
No
No
No
No
No
No
No
ACD Version
1
1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.
ICM 7.0
ICM 7.1
ICM 7.2
ICM 7.5.x ICM 8.0
ICM 8.5
ICM 9.0
Notes
NEAX 2400 IMX
4.13
No
No
No
No
No
No
No
APEX 7600 -
I41.00.001 equiv.
to 4.12
No
No
No
No
No
No
No
AEX 7400 model
140/160 -
I41.00.005 equiv.
to 4.13
No
No
No
No
No
No
No
NEC NEAX 2400 IPX
2 with NEC C++
OAI/Infolink SDK
4.2.2
No
Yes (7.1.5
ES1 onwards)
Yes
(7.2.2 to
7.2.6)
Yes
(Up to
7.5.2)
No
No
No
NEC NEAX 2400 IPX
2 with NEC C++
OAI/Infolink SDK
5.1.7
No
No
Yes
(From 7.2.7
onwards)
Yes
(From
7.5.3
onwards)
Yes
No
No