Cisco Cisco IP Contact Center Release 4.6.1 Information Guide

Cisco Systems, Inc.

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Only currently supported versions of ICM are referenced in this document. Contact CBABU Product Management for ACD support on older versions 

of ICM at 

ask-ipcc@cisco.com

.

1. Major ACD versions not mentioned in this document should be considered unsupported by Cisco.

2. This matrix is updated on a monthly basis. 

CBABU does not test every patch, service pack or maintenance release that each ACD/PBX vendor releases. Unless explicitly mentioned otherwise, it 

is safe to assume the latest ACD/PBX patches and maintenance releases are supported for each major/minor version of the ACD / PBX that is stated as 

supported within this matrix. 

If a specific required ACD/PBX patch, service pack or maintenance release is required it will be stated specifically for support. Likewise for the ICM, 

if a specific ICM Service Release (SR), Maintenance Release (MR), or Engineering Special (ES) is required, it will be stated accordingly within the 

matrix.