Cisco Cisco IP Contact Center Release 4.6.1 Information Guide

Cisco Systems, Inc.

Page 4

3.3 Avaya

Following notes should be considered while reviewing the supported matrices below. These are caveats and special considerations related to

Avaya support.

1. Avaya Name Changes: Avaya changed names from DEFINITY to MultiVantage to Avaya Communications Manager (ACM) to Avaya Aura

Communications Manager.

2. RTA 5.0.5 and RTA 6.0 enhanced functionality (60 skills per agent and 2000 skill groups per system) are not supported by ICM).

3. ICM currently does not support more than 12000 active associations on a single system.

4. All CMS versions are supported as long as a supported RTA is being used.

5. Cisco supports the Avaya S8300, S8400, S85XX, S87XX, and S88XX Servers in support of ACM.

6. Cisco supports the general use of Avaya IP Phones.

7. MAPD is EOL from June 2008.

8. Support for third-party ACD clients, SDKs, and interfaces integrated with ICM ends when the third-party ACD manufacturer ends mainstream

support.

9. Ten digit Agent extension and Agent ID is supported from ICM 9.0(3) and higher that has ACM 6.2 and higher, AES 6.2 and higher, and CMS R16

with RTA 6.0 pl: 13g.

1. ICM will support four digit Application IDs and CCT with Aspect Switch Version 9.3 from 7.5(9) onwards in the 7.5(x) stream and

8.0(2) onwards in the 8.(x) stream.

DataInterLink with Application Bridge 6.0 is supported for all versions of ICM.