Cisco Cisco IP Contact Center Release 4.6.1
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Technical Reference: Cisco Contact Center Product Port Utilization Guide
Cisco Agent Desktop (CAD) Port Utilization
For Product Revisions: CAD 6.0(1)
Table 2
Cisco Agent Desktop (CAD) Port Utilization
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device
Notes
Cisco Agent Desktop
Desktop Monitor
TCP 59028
Cisco Supervisor
Desktop
Chat
TCP 59020
Cisco Desktop Base
Servers
CTI OS
TCP 42028
CTI OS Server
Cisco Supervisor Desktop
Chat
TCP 59021
Cisco Desktop Base
Servers
RTP
UDP 59010
UDP 59012
UDP 59012
Cisco Desktop VoIP
Monitor Service
UDP 59014
UDP 59016
UDP 59016
Cisco Desktop Recording
Server
Cisco Desktop Base Servers
LRM
TCP 65432
Cisco Agent Desktop
Cisco Supervisor
Desktop
Chat
TCP 59000
TCP 37350
Enterprise
TCP 59004
Rascal
TCP 59003
Directory
TCP 38983
TrueUpdate
TCP 8088
LRM
TCP 65432
UDP 27871
Cisco Desktop Base
Servers
Chat
TCP 59000
TCP 37350
Enterprise
TCP 59004
Directory
TCP 38983
TAI
TCP 59010