Cisco Cisco IP Contact Center Release 4.6.2 User Guide
C H A P T E R
33
Cisco ICM Software Custom Screen Builder User Guide
5
Deploying Custom Templates
This chapter describes how to open new templates in ICM WebView and how to
distribute your custom templates to make them available to other Admin Workstation
installations. It contains these sections:
distribute your custom templates to make them available to other Admin Workstation
installations. It contains these sections:
•
•
•
How to Access New Templates in WebView
The custom templates you create in Custom Screen Builder are immediately available
to ICM WebView and, following a refresh of the report cache, appear alongside the
standard report templates in the WebView interface.
to ICM WebView and, following a refresh of the report cache, appear alongside the
standard report templates in the WebView interface.
How to Refresh the Reporting Cache
Template file names are stored in a cache on the Admin Workstation server. At startup,
WebView reads this cache to determine what templates are available for use. When you
create a new template, it may be necessary to refresh the cache before your new
template becomes visible in WebView.
WebView reads this cache to determine what templates are available for use. When you
create a new template, it may be necessary to refresh the cache before your new
template becomes visible in WebView.
There are two ways to refresh the cache:
•
The reporting cache refreshes automatically based on a configurable refresh rate.
The default refresh rate is 120 minutes. For instructions on configuring the cache
refresh rate, see the WebView User Guide.
The default refresh rate is 120 minutes. For instructions on configuring the cache
refresh rate, see the WebView User Guide.
•
You can force a manual refresh of the cache by restarting the Web Server (i.e., IIS)
on your Admin Workstation.
on your Admin Workstation.