Cisco Cisco Web Security Appliance S670 User Guide

Cisco

Contents

11

AsyncOS 9.2 for Cisco Web Security Appliances User Guide

Alert: Unable to Maintain the Rate of Data Being Generated

A-9

Problem Using Third-Party Log-Analyzer Tool with W3C Access Logs

A-9

Policy Problems

A-9

Blocked Object Problems

A-9

Some Microsoft Office Files Not Blocked

A-9

Blocking DOS Executable Object Types Blocks Updates for Windows OneCare

A-10

Identification Profile Disappeared from Policy

A-10

Policy Match Failures

A-10

Policy is Never Applied

A-10

HTTPS and FTP over HTTP Requests Match only Access Policies that Do Not Require
Authentication

A-10

User Matches Global Policy for HTTPS and FTP over HTTP Requests

A-11

User Assigned Incorrect Access Policy

A-11

A-11

Virtual Appliance Running on KVM Hangs on Reboot

A-11

Hardware Appliances: Remotely Resetting Appliance Power

A-12

Site Access Problems

A-12

Cannot Access URLs that Do Not Support Authentication

A-13

Cannot Access Sites With POST Requests

A-13

Upstream Proxy Problems

A-14

Upstream Proxy Does Not Receive Basic Credentials

A-14

Client Requests Fail Upstream Proxy

A-14

Unable to Route FTP Requests Via an Upstream Proxy

A-14

Virtual Appliances

A-14

Do Not Use Force Reset, Power Off, or Reset Options During AsyncOS Startup

A-14

Network Connectivity on KVM Deployments Works Initially, Then Fails

A-15

Slow Performance, Watchdog Issues, and High CPU Usage on KVM Deployments

A-15

General Troubleshooting for Virtual Appliances Running on Linux Hosts

A-15

A-15

Maximum Port Entries

A-15

A-15

Starting a Packet Capture

A-16

Managing Packet Capture Files

A-16

Downloading or Deleting Packet Capture Files

A-17

Working With Support

A-17

Gathering Information for Efficient Service

A-17

Opening a Technical Support Request

A-17

Getting Support for Virtual Appliances

A-18

Enabling Remote Access to the Appliance

A-18