Cisco Cisco E-Mail Manager Unity Integration Option Technical References

EnterpriseName

nonclustered, unique, unique key
located on PRIMARY

XAK1Peripheral

PeripheralName

nonclustered located on PRIMARY

XIE1Peripheral

LogicalControllerID

nonclustered located on PRIMARY

XIE2Peripheral

AgentDeskSettingsID

nonclustered located on PRIMARY

XIE3Peripheral

PeripheralID

clustered, unique, primary key
located on PRIMARY

XPKPeripheral

NOT NULL

DBSMALLINT

Minimum time in seconds an incoming call must be queued
before being considered an abandoned call if the caller hangs
up.

AbandonedCallWaitTime

NOT NULL

DBCHAR

Specifies whether agent auto- configuration is enabled for the
peripheral. Stored as a character:

AgentAutoConfig

• Y  = Yes

• N  = No

FK, IE-3 NULL

DBINT

Optionally, indicates an Agent Desk Settings record associated
with the peripheral.

AgentDeskSettingsID

NOT NULL

DBCHAR

Specifies whether or not Agent Event Detail reporting is enabled
for a peripheral. Default value is:

AgentEventDetail

• Y  for an IPCC peripherals

• N  for non-IPCC peripherals

NOT NULL

DBCHAR

Specifies whether agent reporting is enabled for the peripheral.
Stored as a character:

AgentReporting

• Y  = Yes

• N  = No

NOT NULL

DBINT

Determines if the Router will target agents based on Rules,
Device Targets, or Rules with Device Target confirmations.

AgentTargetingMethod

NULL

DBINT

Maximum duration, in seconds, for a short call. Any calls with
a duration below the threshold are considered short. You might

AnsweredShortCallsThreshold

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)