Cisco Cisco IPCC Web Option Technical References

PK, FK NOT NULL

DBINT

The query rule belonging to the campaign identified by the
CampaignID.

QueryRuleID

This field is applicable to Outbound Option only.

NULL

DBINT

The number of calls that detected a Special Information Tone
(SIT).

SITToneDetectCount

NULL

DBINT

The total number of seconds agents spent talking on the telephone
since midnight.

TalkTimeCount

NULL

DBINT

The total number of records available to dial for the current
campaign query rule.

TotalCount

NULL

DBINT

The number of calls for the day that ended in successful customer
contact.

VoiceCount

Outbound Option: The number of calls that detected a live
person.

NULL

DBINT

The number of seconds agents spent in wrap-up mode since
midnight.

WrapupTimeCount

NULL

DBINT

The number of calls where the customer phone number was
incorrect.

WrongNumberCount

Campaign_Skill_Group Table

This table is in the 

. To see database rules for these tables,

click 

It contains the associations between campaigns and skill groups within the software.

Note: If Outbound Option was not selected during setup, this table will contain no data.

Use the Outbound Option Configuration option within ICM Configuration Manager to modify
Campaign_Skill_Group records.

 (via CampaignID)

 (SkillGroupID maps to Skill_Group.SkillTargetID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)