Cisco Cisco IPCC Web Option Technical References
Campaign_Query_Rule_Real_Time Table
This table is in the
. To see database rules for these tables,
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Local database only.
Each row provides real-time statistics on a particular Campaign-Query Rule combination. The
statistics reflect counters used in the Outbound Option predictive dialing algorithm.
statistics reflect counters used in the Outbound Option predictive dialing algorithm.
Related tables
(via CampaignID)
Table 54: Indexes for Campaign_Query_Rule_Real_Time Table
index_keys
index_description
index_name
CampaignID, QueryRuleID
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKCampaign_Query_Rule_Real_Ti
Fields in Campaign_Query_Rule_Real_Time Table:
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NULL
DBINT
The number of calls abandoned by the dialer.
AbandonDetectCount
NULL
DBINT
The number of calls that detected an answering machine.
AbandonToIVRCount
NULL
DBINT
The number of preview/callback calls that were closed by the
agent (these customers will not be dialed).
agent (these customers will not be dialed).
AgentClosedCount
NULL
DBINT
The number of preview/callback calls that were rejected by the
agent.
agent.
AgentRejectedCount
NULL
DBINT
The number of calls that were abandoned by the dialer. However,
instead of hanging-up on the customer, the call was transferred
to an IVR which played a message to the customer.
instead of hanging-up on the customer, the call was transferred
to an IVR which played a message to the customer.
AnsweringMachineCount
NULL
DBINT
The number of attempted calls so far today.
AttemptedCount
NULL
DBINT
The number of calls that detected a busy signal.
BusyCount
NULL
DBINT
The total number of records scheduled for a callback today.
CallBackCount
PK, FK NOT NULL
DBINT
The campaign to which this query rule belongs.
CampaignID
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
137
Chapter 2: All Tables
Campaign_Query_Rule_Real_Time Table