Cisco Cisco IPCC Web Option Technical References
Keys and
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Option:
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Option:
Data Type:
Description:
Field Name:
It therefore includes the HoldTime associated with the call.
ReserveCallsTalkTime is updated in the database when the after-call
work time associated with the call (if any) has completed.
ReserveCallsTalkTime is updated in the database when the after-call
work time associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULL
DBINT
Total talk time, in seconds, for agent reservation calls handled by agents
for this service that ended since midnight. This value includes the time
for this service that ended since midnight. This value includes the time
ReserveCallsTalkTimeToday
spent from the call being initiated to the time the agent begins after-call
work for the call. It is based on TalkTime. It therefore includes the
HoldTime associated with the call. ReserveCallsTalkTime is updated
in the database when the after-call work time associated with the call
(if any) has completed.
work for the call. It is based on TalkTime. It therefore includes the
HoldTime associated with the call. ReserveCallsTalkTime is updated
in the database when the after-call work time associated with the call
(if any) has completed.
Unsupported for Outbound Option.
NULL
DBINT
Total handle time, in seconds, for agent reservation calls handled by
the service that ended during the current half-hour interval. Handle time
the service that ended during the current half-hour interval. Handle time
ReserveCallsTimeHalf
includes WorkTime, TalkTime, and HoldTime, all of which are taken
from the Termination_Call_Detail records. The ReserveCallsTime value
includes the time spent from the call being initiated to the time the agent
completes after-call work time for the call. The value is updated in the
database when the after-call work time associated with the call (if any)
has completed.
from the Termination_Call_Detail records. The ReserveCallsTime value
includes the time spent from the call being initiated to the time the agent
completes after-call work time for the call. The value is updated in the
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
NULL
DBINT
Total handle time, in seconds, for agent reservation calls handled by
agents for the service that ended during the rolling five-minute interval.
agents for the service that ended during the rolling five-minute interval.
ReserveCallsTimeTo5
Handle time includes WorkTime, TalkTime, and HoldTime. The
ReserveCallsTime value includes the time spent from the call being
initiated to the time the agent completes after-call work time for the
call. The value is updated in the database when the after-call work time
associated with the call (if any) has completed.
ReserveCallsTime value includes the time spent from the call being
initiated to the time the agent completes after-call work time for the
call. The value is updated in the database when the after-call work time
associated with the call (if any) has completed.
Unsupported for Outbound Option.
NULL
DBINT
Total handle time, in seconds, for agent reservation calls handled by
agents for this service that ended since midnight. Handle time includes
agents for this service that ended since midnight. Handle time includes
ReserveCallsTimeToday
WorkTime, TalkTime, and HoldTime. The ReserveCallsTime value
includes the time spent from the call being initiated to the time the agent
completes after-call work time for the call. The value is updated in the
database when the after-call work time associated with the call (if any)
has completed.
includes the time spent from the call being initiated to the time the agent
completes after-call work time for the call. The value is updated in the
database when the after-call work time associated with the call (if any)
has completed.
Unsupported for Outbound Option.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
361
Chapter 2: All Tables
Service_Real_Time Table