Cisco Cisco IPCC Web Option Technical References

NULL

DBFLT4

ICM service level during the rolling five-minute interval.

ServiceLevelTo5

NULL

DBFLT4

ICM service level for the service since midnight.

ServiceLevelToday

NULL

DBINT

The current mode of the service:

ServiceModeIndicator

• 1 = Day service

• 2 = Night service

• 3 = Closed with answer

• 4= Closed, no answer

• 5 = Transition

• 6= Open

• 13 = Pilot Status Other.

Note: This field may also be used to encode overflow information for
a Galaxy ACD.

PK, FK
NOT
NULL

DBINT

Foreign key from Service table.

SkillTargetID

NULL

DBINT

Total talk time in seconds for calls to the service ending during the
current half-hour interval.

TalkTimeHalf

NULL

DBINT

Total talk time in seconds for calls to the service ending during the
rolling five-minute interval.

TalkTimeTo5

NULL

DBINT

Total talk time in seconds for calls to the service ending since midnight.

TalkTimeToday

NULL

DBINT

Number of calls transferred into the service during the current half-hour
interval.

TransferInCallsHalf

NULL

DBINT

Number of calls transferred into the service during the rolling
five-minute interval.

TransferInCallsTo5

NULL

DBINT

Number of calls transferred into the service since midnight.

TransferInCallsToday

NULL

DBINT

Number of calls transferred out of the service during the current
half-hour interval.

TransferOutCallsHalf

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)