Cisco Cisco IPCC Web Option Technical References

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A single arrowhead indicates a one-to-one relationship, and a double arrowhead indicates a
one-to-many relationship.

Figure 18: Skill Target Tables

To see database rules for Skill Target tables, click 

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Skill Target tables include the following:

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Agent Table. See the Agent Detail section, below.

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Service Tables. See the Service Detail section, below.

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Skill Group and Skill Group Member Tables. See the Skill Group Detail Section, below.

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Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)