Cisco Cisco IPCC Web Option Technical References
Agent Detail
The figure below illustrates tables in the Agent subcategory.
Figure 19: Agent Tables
Agent Detail tables are listed below:
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Service Detail
The figure below illustrates tables in the Service subcategory.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 3: Tables by Group
Skill Target