Cisco Cisco IPCC Web Option Technical References

Dialer stopped dialing customer due to lack of agents or network
stopped dialing before it was complete

13

Customer requested callback

14

Call was abandoned by the dialer due to lack of agents

16

Failed to reserve agent for personal callback

17

Agent has skipped or rejected a preview call

18

Agent has skipped or rejected a preview call with the close
option

19

Customer has been abandoned to an IVR

20

Customer dropped call within configured abandoned time

21

Mostly used with TDM switches - network answering machine,
such as a network voicemail

22

Number successfully contacted but wrong number

23

Number successfully contacted but reached the wrong person

24

Dialer has flushed this record due to a change in the skillgroup,
the campaign, etc.

25

The number was on the do not call list

26

Call disconnected by the carrier or the network while ringing

27

Data error or no-value call

28

Dialer Detail: CallResultDetail

The values of 25 and 12 in the CallResult field in the 

populated with the following values:

For a CallResult of 25, the CallResultDetail will provide additional information on why the
Dialer flushed the record.

•

1 = The Campaign was disabled

•

2 = The Skill Group was set to inbound mode.

•

3 = The Outbound Percentage was set to 0. .

•

4 = The zone end time was reconfigured to end at a time that is earlier than the current time.

•

5 = All agents logged out of a skill group

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)