Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

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Skill Target

This figure shows the relationships among tables in the Skill Target category. The Agent, Service,
Skill Group, and Skill Group Member tables each have related tables, as indicated by the + (plus
signs) in the illustration.

In this graphic:

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A single box represents a single table.

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A box with a + plus sign represents a subcategory of table with related detail: Agent, Service,
Skill Group, and Skill Group Member.

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A stack of boxes represents several tables in another category of the schema.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)