Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Fully documents each table. Provides field
descriptions and indexes.

Chapter 2

Explains major categories (groupings) of
tables, arranged logically by their domains and
interrelationships.

Chapter 3

Explains the coded values used for specific
fields within the database.

Chapter 4

Explains the dependencies and constraints that
govern the relationships among tables.

Chapter 5

Provides troubleshooting tips for common
problems.

Chapter 6

An alphabetical list of terms.

Glossary

There is also a complete interactive index with li nks to each field and table.

Related Documentation

For additional information about the Cisco ICM/IPCC software, see the 

 (http:/

/www.cisco.com) listing all ICM and IPCC documentation.

Related Documentation

Documentation for Cisco Unified ICM/Contact Center Enterprise & Hosted, as well as related
documentation, is accessible from Cisco.com at: 

•

Related documentation includes the documentation sets for Cisco CTI Object Server (CTI
OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco
Unified Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP),
Cisco Unified IP IVR, and Cisco Support Tools.

•

For documentation for these Cisco Unified Contact Center Products, go to

 (www.cisco.com/web/psa/products/

index.html), click Voice and Unified Communications, then click Cisco Unified Contact
Center Products or Cisco Unified Voice Self-Service Products, then click the product/option
you are interested in.

•

Documentation for Cisco Unified Communications Manager is accessible from: 

.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)