Cisco Cisco Administrative Workstation Technical References

NULL

DBINT

Number of calls to the route answered within the ICM service level
threshold during the rolling five-minute interval.

ServiceLevelCallsTo5

NULL

DBINT

Number of calls to the route answered within the ICM service level
threshold since midnight.

ServiceLevelCallsToday

NULL

DBFLT4

ICM service level for the route during the current half-hour interval.

ServiceLevelHalf

NULL

DBFLT4

ICM service level for the route during the rolling five-minute
interval.

ServiceLevelTo5

NULL

DBFLT4

ICM service level for the route since midnight. The ICM software
uses the same type of calculation as specified for the service
associated with the route.

ServiceLevelToday

NULL

DBINT

The total talk time in seconds for calls to the route ending during
the current half-hour interval.

TalkTimeHalf

NULL

DBINT

The total talk time in seconds for calls to the route ending during
the rolling five-minute interval.

TalkTimeTo5

NULL

DBINT

The total talk time in seconds for calls to the route ending since
midnight.

TalkTimeToday

Routing_Client Table

 category. For database rules, click 

Each row corresponds to a routing client; that is, an entity that can submit routing requests to
the ICM software. A routing client can be either a Network Interface Controller (NIC) or a
Peripheral Gateway (PG).

Use the NIC Explorer tool to add, update, and delete Routing_Client records.

 (via RoutingClientID)

 (via RoutingClientID)

 (via PeripheralID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)