Cisco Cisco Administrative Workstation Technical References
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
• 2= Not allowed
NOT NULL
DBINT
Indicates whether the agent is allowed or required to enter
wrap-up data after an outbound call:
wrap-up data after an outbound call:
WrapupDataOutgoingMode
• 0= Required
• 1 = Optional
• 2= Not allowed
Agent_Distribution Table
This is one of the Peripheral Detail tables in the
category. For database rules,
click
Each row indicates whether to send real-time and historical agent data from a specific peripheral
to a specific Distributor AW.
to a specific Distributor AW.
Use ICM Configuration Manager to add, update, and delete Agent_Distribution records.
Table 6: Related Table for Agent_Distribution
Table 7: Indexes for Admin_Distribution Table
index_keys
index_description
index_name
PeripheralID, DistributorSiteName
nonclustered, unique, unique key
located on PRIMARY
located on PRIMARY
XAK1Agent_Distribution
AgentDistributionID
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKAgent_Distribution
Fields in Agent_Distribution Table :
Keys and Null Option:
Data Type:
Description:
Field Name:
PK NOT NULL
DBINT
A unique identifier for the agent distribution.
AgentDistributionID
NOT NULL
CHANGESTAMP
Incremented when the record is changed in the central database.
ChangeStamp
AK-1 NOT NULL
VNAME32
The name of the Distributor site to which agent data is sent.
DistributorSiteName
NOT NULL
DBCHAR
Indicates whether to send agent data or not:
Enabled
• Y = Yes, an agent can send data.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
22
Chapter 2: All Tables
Agent_Distribution Table