Cisco Cisco Administrative Workstation User Guide
About This Guide
Conventions
vi
Cisco ICM Enterprise Edition SS7 Gateway Configuration Tool User Guide Release 6.0(0)
Conventions
This manual uses the following conventions:
Other Publications
For additional information about Cisco Intelligent Contact Management (ICM)
software, see the
software, see the
listing ICM documentation.
Chapter
Description
Describes the Signalling System 7 (SS7) Gateway
Configuration Tool (SS7Cfg) and defines terms specific to the
SS7 Gateway.
Configuration Tool (SS7Cfg) and defines terms specific to the
SS7 Gateway.
Provides instructions to configure a SS7 gateway using
SS7Cfg.
SS7Cfg.
Format
Example
Boldface type is used for user entries, keys,
buttons, and folder and submenu names.
buttons, and folder and submenu names.
Choose Script > Call Type Manager.
Italic type indicates one of the following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that you must
replace with a specific value
replace with a specific value
•
A title of a publication
•
A skill group is a collection of agents who share
similar skills.
similar skills.
•
Do not use the numerical naming convention that
is used in the predefined templates (for example,
persvc01).
is used in the predefined templates (for example,
persvc01).
•
IF (condition, true-value, false-value)
•
For more information, see the Cisco ICM Software
Database Schema Handbook.
Database Schema Handbook.
An arrow (>) indicates an item from a
pull-down menu.
pull-down menu.
The Save command from the File menu is referenced
as File > Save.
as File > Save.