Cisco Cisco Unified Customer Voice Portal 10.5(1)

Choosing a Deployment Model

Deployments vary in terms of the call flow model, geographic model, and physical model used.
This chapter discusses the various models available with Unified Customer Voice Portal.

Note: High availability considerations are discussed in 

This section contains the following topics:

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•

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Call Flow Models

This section presents the options available in terms of the type of call flow required.

Note that for each call flow scenario presented below, you can elect to use either SIP or H.323
for call control (where such call control is relevant). When using SIP, the SIP Service and an
optional SIP Proxy Server are used; with H.323, the H.323 Service and an H.323 Gatekeeper
are used.

The Reporting Server and Operations Console are not discussed in connection with the call
flows. A Reporting Server can be added to any scenario, and an Operations Console is required
for all scenarios.

The call flow scenarios discussed are:

•

Call Director. For customers who:

–

Want to use Unified CVP only to provide Unified ICME with VoIP call switching
capabilities

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Do not need to use Unified CVP to control queued calls

Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)