Cisco Cisco Administrative Workstation Installation Guide
Chapter 11 Determining the Datacom Requirements
Contact Center Sites
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Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Duplexed PG Site
A duplexed PG configuration provides enhanced fault-tolerance. See
Figure 11-14 Fault Tolerant Contact Center
Note that a PG private LAN is added to allow direct communication between the
two PGs. If you have more than one duplexed pair of PGs at a site, each PG pair
requires its own private LAN.
two PGs. If you have more than one duplexed pair of PGs at a site, each PG pair
requires its own private LAN.
To further enhance the fault-tolerance of the contact center, you can configure
each PG with its own visible LAN and IP router. This eliminates the LAN as a
single point of failure. Each PG communicates with one side of the Central
Controller using its own LAN and IP router.
each PG with its own visible LAN and IP router. This eliminates the LAN as a
single point of failure. Each PG communicates with one side of the Central
Controller using its own LAN and IP router.
Admin
Workstation
IP Router
IP Router
Side A Visible
Ethernet (UTP)
PG1 Private
Ethernet (UTP)
Bridge or
IP Router
To Central Controller
Side A
To Central Controller
Side B
PG1 A
PG1 B
Visible WAN Links
IVR
Side B Visible
Ethernet (UTP)
ACD
Bridge
(Optional)
Bridge
(Optional)
Admin
Workstatio