Cisco Cisco Administrative Workstation Installation Guide
5-7
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 5 Peripheral Gateway Configurations
Standard PG Configuration
Standard PG Configuration
In most PG configurations, the PG is located with the ACD at a contact center site.
The PG communicates with the Central Controller via the ICM visible network
WAN links. These WAN links can be 56-Kbps dedicated circuits, or—if QoS is
implemented—the corporate WAN can be used. When Admin Workstations are
located with PGs and ACDs at the contact center site, the WAN links to the
Central Controller can be shared by both PGs and AWs. If the PG is collocated
with the ICM Central Controller, the PGs connect directly to the ICM visible
LAN.
The PG communicates with the Central Controller via the ICM visible network
WAN links. These WAN links can be 56-Kbps dedicated circuits, or—if QoS is
implemented—the corporate WAN can be used. When Admin Workstations are
located with PGs and ACDs at the contact center site, the WAN links to the
Central Controller can be shared by both PGs and AWs. If the PG is collocated
with the ICM Central Controller, the PGs connect directly to the ICM visible
LAN.
shows an example of a standard PG configuration.
Figure 5-4
Standard PG Configuration (Duplexed PGs)
WebView Server