Cisco Cisco Administrative Workstation Installation Guide
6-3
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 6 CTI Planning
CTI Server
CTI Server Platform Options
The CTI Server runs on a machine that is also running a Cisco ACD (or VRU) PG
process. The shared platform option is shown in
process. The shared platform option is shown in
.
Figure 6-2
Shared CTI Server Platform
CTI Server Fault Tolerance
You can implement the CTI Server in a duplexed, fully fault-tolerant
configuration. In a duplexed configuration, the CTI Server is installed on a pair of
PC platforms. In the event of a failed CTI client connection, the client process can
automatically reestablish a connection to either side of the duplexed CTI Servers.
The call’s CTI client history list and any updates to call variables remain in effect
when the connection is reestablished.
configuration. In a duplexed configuration, the CTI Server is installed on a pair of
PC platforms. In the event of a failed CTI client connection, the client process can
automatically reestablish a connection to either side of the duplexed CTI Servers.
The call’s CTI client history list and any updates to call variables remain in effect
when the connection is reestablished.
shows a duplexed CTI Server
configuration.