Cisco Cisco ICM Web Tools Installation Guide
6-7
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 6 CTI Planning
CTI Server Client Application Models
•
Message converter applications. For example, an application may convert the
CTI Server message set to the message set of a foreign telephony server.
CTI Server message set to the message set of a foreign telephony server.
•
Server-to-server communication applications. For example, an application
may enable the CTI Server to speak directly to a help desk application’s
middle tier server.
may enable the CTI Server to speak directly to a help desk application’s
middle tier server.
In a CTI Bridge configuration, a CTI Bridge application provides the connection
between an existing desktop CTI application and the ICM (see
between an existing desktop CTI application and the ICM (see
).
Figure 6-4
CTI Bridge Model
Note
All of the functionality found in the agent workstation (desktop) model is also
available in the CTI Bridge application model. However, the CTI Bridge
application must be written to support this functionality.
available in the CTI Bridge application model. However, the CTI Bridge
application must be written to support this functionality.