Cisco Cisco Administrative Workstation User Guide

Campaign Query Rule

Table that shows each Query Rule within a Campaign.

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camqry01: Call Counts Of Query Rule
Within Campaign

Table that shows the current status of all campaigns records.

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camqry02: Call Counts per Campaign
Real Time

Table that shows the dialing status of each Campaign

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camqry03: Valid Campaign Dialing
Times

Table that shows the dialing status of a Campaign and its
Query Rules

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camqry04: Valid Query Rule Dialing
Times

Table that shows each Query Rule within a Campaign.

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camqry05: Call Summary Count Of
Query Rule Within Campaign

Real Time Table that shows the current status of all
campaigns records.

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camqry06: Call Summary Count per
Campaign

Table by half hour that shows each Query Rule within a
Campaign.

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camqry10: Call Counts of Query Rule
Within Campaign Half Hour

Table by half hour that shows the current status of all
campaigns records.

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camqry11: Summary of Call Counts
per Campaign Half Hour

Table that shows the number of calls attempted, closed, and
rejected by the agent, the number of calls answered and

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camqry12/13: Summary of Attempts
per Campaign Half Hour Report/Daily
Report

unanswered by the customer, and the number of calls
abandone to IVR in a campaign for the selected time period
for Outbound Option campaigns.

Table that shows the number calls not answered, canceled,
number of customers contacted, number of calls abandoned

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camqry14/15: Breakdown of Attempts
(%) per Campaign Half Hour
Report/Daily Report

by the agent and abandoned to IVR, the number of call backs
requested by the customer and the number of contacts that
encountered network errors in a campaign for the selected
time period for Outbound Option campaigns.

Table that shows the number calls closed, rejected by the
agent, the number of calls answered and not answered by the

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Camqry16/17: Summary of Attempts
per Query Rule Within Campaign Half
Hour Report/Daily Report

customer, the number of calls abandoned by the agent or
abandoned to IVR, and the total of calls attempted for in a
campaign for the selected time period for Outbound Option
campaigns.

Table that shows the number of calls canceled by the agent,
number of calls abandoned by the agent and abandoned to

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Camqry18/19: Breakdown of Attempts
(%) per Query Rule Within Campaign
Half Hour Report/Daily Report

IVR, the number of call backs requested by the customer the
number of contacts that encountered network errors in a
campaign for the selected time period for Outbound Option
campaigns.

Table that shows the average wrap up time, average handling
time, average talk time, total number of calls attempted,

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camqry20/21: Campaign Consolidated
Half Hour Report/Daily Report

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)