Cisco Cisco Administrative Workstation User Guide

Bar graph of number of tasks in queue, tasks at VRU, and tasks
with agents.

R

caltyp28: Call Type Queue Tasks
Status Now Real Time

Table of analysis of routing and queuing details of calls during
half-hour interval.

H

caltyp05: Analysis of Tasks Half Hour

Table summary of half-hour Call Type activity.

H

caltyp21: Call Type Half Hour

Table daily summary of all Call Type activity.

H

caltyp22: Call Type Daily

Table summary of all half-hour fields.

H

caltyp23: Call Type Historical All
Fields

Table that shows aggregate behavior of calls to VRU
applications by half hour

H

caltyp35: VRU Call Type Analysis
Half Hour

Table that shows aggregate behavior of calls to VRU
applications by day

H

caltyp36: VRU Call Type Analysis
Daily

Peripheral Templates

Use the peripheral reports to measure the performance of switch-specific hardware and software
status and some types of call and agent information.

Table of switch status, call and agent status, and service levels
(for use with all peripheral types).

R

periph01: Peripheral Real Time

Table that shows ATB, calls in progress, SWT TRMS and
DIGroups status (for Galaxy ACDs only).

R

periph02: Switch Node Software Status
Display Real Time

Table of data on processor, data receive, control, and switch
clock status (for Galaxy ACDs only).

R

periph03: Time Switch Node Hardware
Status Display Real Time

Table of all fields Peripheral Real Time Statistics.

R

periph04: Peripheral Real Time All
Fields

Table of all fields for Peripheral by Half Hour.

H

periph05: Peripheral Historical All
Fields

Table that shows statistics about the number of simultaneous
calls in progress over time, for VRU peripherals only.

H

periph06: VRU Peripheral Capacity
Report

Route Templates

Use these templates to report on many types of task statistics for routes, such as the number of
tasks in progress, tasks in queue, or tasks handled (either in real-time or over a specified period
of time).

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)