Cisco Cisco WebEx Meeting Center WBS31 Information Guide
2 © 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
— Roman Scarabot-Mueller
Manager IT Infrastructure
Mondi Group
As a result, the company found it difficult to scale effective collaboration for converged
voice, video, instant messaging, and presence across a user community of 600 employees,
just a portion of the overall staff who needs access to reliable, high-performance tools. The
Mondi IT team began investigating other possibilities.
voice, video, instant messaging, and presence across a user community of 600 employees,
just a portion of the overall staff who needs access to reliable, high-performance tools. The
Mondi IT team began investigating other possibilities.
Solution
High-Quality, Synchronous Collaboration
About a year ago, Mondi deployed Cisco Jabber® to 2500 employees, allowing them to
collaborate anywhere using any device. Jabber users can access instant messaging, voice,
video, voice messaging, desktop sharing, and conferencing. At the same time, Mondi
deployed Cisco WebEx® Meeting Center as a cloud-based web meeting experience, with
high-definition video, integrated audio, and real-time content sharing, eliminating the need
to provision and support an on-premises software deployment. Users can launch Cisco®
WebEx directly from Jabber and easily escalate a conversation into a web conference that
combines file and presentation sharing with voice and video.
About a year ago, Mondi deployed Cisco Jabber® to 2500 employees, allowing them to
collaborate anywhere using any device. Jabber users can access instant messaging, voice,
video, voice messaging, desktop sharing, and conferencing. At the same time, Mondi
deployed Cisco WebEx® Meeting Center as a cloud-based web meeting experience, with
high-definition video, integrated audio, and real-time content sharing, eliminating the need
to provision and support an on-premises software deployment. Users can launch Cisco®
WebEx directly from Jabber and easily escalate a conversation into a web conference that
combines file and presentation sharing with voice and video.
“With Cisco Jabber and WebEx, we benefit from high-quality, synchronous collaboration
and also a convenient telephone bridge,” says Scarabot-Mueller. “The cloud solutions
are delivered over a powerful infrastructure, and work well at all of our global sites. The
Cisco solution outperforms the Microsoft product we were using, and is more aligned
with our users’ expectations. For a company like ours, operating in emerging markets
worldwide, Cisco collaboration technology is the ideal choice.”
and also a convenient telephone bridge,” says Scarabot-Mueller. “The cloud solutions
are delivered over a powerful infrastructure, and work well at all of our global sites. The
Cisco solution outperforms the Microsoft product we were using, and is more aligned
with our users’ expectations. For a company like ours, operating in emerging markets
worldwide, Cisco collaboration technology is the ideal choice.”
The Cisco solutions are easy for Mondi employees to use because of their intuitive layout
and integration with common office productivity applications. Users can start or join an
online meeting with one click from their email application, IM client, or web browser. “One
click callback is extremely important to us, because it makes it easy for mobile users to
take part in calls and online conferences,” says Scarabot-Mueller. “That convenience can
make the difference between a user being able to join or not join an important meeting.”
and integration with common office productivity applications. Users can start or join an
online meeting with one click from their email application, IM client, or web browser. “One
click callback is extremely important to us, because it makes it easy for mobile users to
take part in calls and online conferences,” says Scarabot-Mueller. “That convenience can
make the difference between a user being able to join or not join an important meeting.”
Enriching Communication Experience
As Mondi refreshes older telephone infrastructures, it is moving toward IP telephony.
Mondi deployed Cisco Unified Communications Manager to deliver enterprise-class IP
communications to 700 employees.
As Mondi refreshes older telephone infrastructures, it is moving toward IP telephony.
Mondi deployed Cisco Unified Communications Manager to deliver enterprise-class IP
communications to 700 employees.
“We chose Cisco over Microsoft for unified communications because the technology
is more compelling and scalable,” says Scarabot-Mueller. “Reliability is paramount in
unified communications, and Cisco has architected its call control platform in a way that
the technology is a true business enabler.”
is more compelling and scalable,” says Scarabot-Mueller. “Reliability is paramount in
unified communications, and Cisco has architected its call control platform in a way that
the technology is a true business enabler.”
The combination of Cisco Unified Communications Manager and Jabber allows employees
to determine if and how colleagues are available, and collaborate instantly using their
preferred method. Users simply click to begin an IM session, initiate a phone call, or easily
start a videoconferencing call. “We are impressed by the integration between Cisco
solutions,” says Scarabot-Mueller. “Unified presence is a big advantage for our operations,
and employees saw that right away.”
to determine if and how colleagues are available, and collaborate instantly using their
preferred method. Users simply click to begin an IM session, initiate a phone call, or easily
start a videoconferencing call. “We are impressed by the integration between Cisco
solutions,” says Scarabot-Mueller. “Unified presence is a big advantage for our operations,
and employees saw that right away.”
For support, Mondi contracts with Cisco Smart Services. Mondi also uses Cisco
routers and switches for its network infrastructure, benefitting from an intelligent Cisco
Medianet™ architecture that can cost-effectively scale to support video, while offering
features such as auto-configuration and media monitoring. “Cisco networking hardware
is optimized for voice and video, which makes collaboration easier and more reliable,”
says Scarabot-Mueller.
routers and switches for its network infrastructure, benefitting from an intelligent Cisco
Medianet™ architecture that can cost-effectively scale to support video, while offering
features such as auto-configuration and media monitoring. “Cisco networking hardware
is optimized for voice and video, which makes collaboration easier and more reliable,”
says Scarabot-Mueller.