Cisco Cisco Unified Contact Center Management Portal 11.0(1) User Guide

User Manual for Cisco Contact Center Management Portal Release 7.1

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To change the year, click on the pairs of arrows to the left
and right. Going right from December will take you to
January of the next year, and vice versa

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Select the date

4. Set the time on the selected date on which the agent is starting or

finishing (for example, 17h 00m for someone leaving at the end of
business hours)

5. Click Save to save your changes or Cancel to leave the agent's

details as they were before you started

To add a new agent

1. Click the New menu option. The Create a New Agent page will

be displayed.

2. Fill in the fields for each tab.

3. All the fields that you must fill in are marked with a red asterisk.

These fields are on the Details tab. The Save button will not be
enabled until all the required fields have been filled in.

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On the Details tab

1. Fill in the Agent's First and Last (or family)

names

2. Give a description of the agent (such as a job title)

3. Enter a unique login name for the agent. Only

letters, numbers and underscore characters can be
used

4. Enter the agent's password in the Password and

Confirm Password boxes. These must match
before the agent can be created. Contact your
administrator to find out any requirements for
passwords

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On the Supervisor tab

Note Only use this tab if you want to create the new agent as a

supervisor

1. Check the Supervisor checkbox to create the new

agent as a supervisor. You cannot alter any of the
fields on this tab unless you check this box

2. If the new agent is a supervisor, you must enter a

You can find available login names by entering a
word or letters to search for (for example, the first
letter of the user’s name) and clicking Find.