Cisco Cisco TelePresence Management Suite (TMS) Version 15
Problem or Message
Possible Causes
Recommended Action
MCU/TelePresence Server disconnects shortly
after connecting to WebEx. A SIP Bye
message is received from the WebEx cloud.
after connecting to WebEx. A SIP Bye
message is received from the WebEx cloud.
WebEx host joins a meeting
while already joined to a meeting
of which they are also the host.
while already joined to a meeting
of which they are also the host.
n
Do not use the same
WebEx host ID to join
multiple meetings at the
same time.
WebEx host ID to join
multiple meetings at the
same time.
Note: Only one CMR
Hybrid meeting can be run
per host at a time.
Hybrid meeting can be run
per host at a time.
Table 23: Problems with TelePresence Server and MCU
CMR Hybrid WebEx Site Administration Settings Differences
Between WBS28.12.27 Lockdown Version and WBS29.13.x
Lockdown Version
Between WBS28.12.27 Lockdown Version and WBS29.13.x
Lockdown Version
Option
WBS28.12.27 lockdown version
(WebEx OneTouch 1.0)
(WebEx OneTouch 1.0)
WBS29.13.x lockdown version
(CMR Hybrid)
(CMR Hybrid)
Enable CMR Hybrid -
label change only
label change only
“Allow OneTouch TelePresence (MC
only)”
only)”
“Allow Cisco WebEx OneTouch meetings (MC
only)”
only)”
Connecting Cisco
TelePresence to
WebEx
TelePresence to
WebEx
Enter Cisco TelePresence Manager
(CTSMAN) access code
(CTSMAN) access code
Enter Cisco TelePresence Management Suite
(TMS) booking service URL
(TMS) booking service URL
List TelePresence
meetings on calendar
option
meetings on calendar
option
Available
Option removed. TelePresence meetings will
automatically appear in host’s meeting list.
automatically appear in host’s meeting list.
Allow video options
n
TelePresence
video
video
n
WebEx video
Available
Option removed. TelePresence video and
WebEx video are always available when CMR
Hybrid is enabled.
WebEx video are always available when CMR
Hybrid is enabled.
Welcome screen
option
option
“Do not display host key in welcome
screen”—This option is off by default.
The Welcome screen always displays,
but you can check this option to hide
the meeting host key.
screen”—This option is off by default.
The Welcome screen always displays,
but you can check this option to hide
the meeting host key.
“Display TelePresence welcome screen”—The
Welcome screen displays only when option is
enabled. This option is unchecked by default. If
you do check this option to display the
TelePresence Welcome screen, the meeting
host key will always display in that screen.
Welcome screen displays only when option is
enabled. This option is unchecked by default. If
you do check this option to display the
TelePresence Welcome screen, the meeting
host key will always display in that screen.
Allowing connections
to CTMS systems
options
to CTMS systems
options
Available
Option removed. CTMS is no longer supported
in CMR Hybrid.
in CMR Hybrid.
Disable Remote
Control in desktop,
application, and web
browser sharing
option
Control in desktop,
application, and web
browser sharing
option
Available
Option removed. Custom session types allow
you to restrict selected WebEx features from
being available for your meetings.
you to restrict selected WebEx features from
being available for your meetings.
Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide (TMS 14.4 - WebEx WBS29)
Page 182 of 186
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