Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
5-65
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Supervisor Service
AGENT_TEAM_CONFIG_EVENT
Once a supervisor CTI client session is opened, the CTIServer will send one or more
AGENT_TEAM_CONFIG_EVENT messages with the list of team members for that supervisor.
AGENT_TEAM_CONFIG_EVENT messages with the list of team members for that supervisor.
The CT IServer will also send out the AGENT_TEAM_CONFIG_EVENT when any change is made to
the agent team configuration.
the agent team configuration.
members for a supervisor or changes to the team configuration:
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The identifier of the connection
between the call and the agent’s
device.
between the call and the agent’s
device.
STRING
64
ClientID
The ClientID of the client making
the notification.
the notification.
STRING
64
ClientAddress
The IP address of the client
making the notification.
making the notification.
STRING
16
AgentExtension
The agent’s ACD teleset
extension.
extension.
STRING
16
AgentID
The agent’s ACD login ID.
STRING
12
AgentInstrument
The agent’s ACD instrument
number.
number.
STRING
64
Maximum message size (including header)
274
Table 5-47
EMERGENCY_CALL_EVENT Message Format (continued)
Table 5-48
AGENT_TEAM_CONFIG_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 128.
MessageType = 128.
MHDR
8
PeripheralID
The ICM PeripheralID of the ACD
where the team is located.
where the team is located.
UINT
4
TeamID
The agent team ID.
UINT
4
NumberOfAgents
The number of AgentID and
AgentFlag fields present in the
floating part of the message, up to
a maximum of 64
AgentFlag fields present in the
floating part of the message, up to
a maximum of 64
USHORT
2