Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AGENT_DESK_SETTINGS_REQ
defines the format of the AGENT_DESK_SETTINGS_REQ message:
Table 5-83
AGENT_DESK_SETTINGS_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 131.
MessageType = 131.
MHDR
8
InvokeID
Set to the same value as the
InvokeID from the corresponding
request message.
InvokeID from the corresponding
request message.
UINT
4
PeripheralID
The ICM PeripheralID of the ACD
where the device is located.
where the device is located.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
AgentID (optional)
The agent’s ACD login ID.
STRING
12
Maximum message size (including header)
30
The AGENT_DESK_SETTINGS_CONF message confirms receipt of the request and provides the query
response:
response:
Table 5-84
AGENT_DESK_SETTINGS_CONF Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 132.
MessageType = 132.
MHDR
8
InvokeID
Set to the same value as the
InvokeID from the corresponding
request message.
InvokeID from the corresponding
request message.
UINT
4
PeripheralID
The ICM PeripheralID of the ACD
where the device is located.
where the device is located.
UINT
4
DeskSettingsMask
A bitwise combination of the
Boolean desk setting Masks listed in
following table.
Boolean desk setting Masks listed in
following table.
UINT
4