Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

 shows the possible ConnectionDeviceIDType values.

CONNECTION_ID_ 
NONE

No ConnectionDeviceID is provided.

0xffff

CONNECTION_ID_ 
STATIC 

The ConnectionDeviceID value is stable 
over time (between calls).

0

CONNECTION_ID_ 
DYNAMIC

The ConnectionDeviceID value is dynamic 
and may change between calls.

1

CALLTYPE _CONSULT

Consult call.

12

CALLTYPE _CONSULT_ 
OFFERRED

Announced transferred call.

13

CALLTYPE _CONSULT_ 
CONFERENCE

Conferenced consult call.

14

CALLTYPE _CONFERENCE

Conference call.

15

CALLTYPE_UNMONITORED

Inside or outbound call for which 
no call events will be received.

16

CALLTYPE_PREVIEW

Automatic out call in which the 
agent is given the option to 
proceed to dial a contact.

17

CALLTYPE_RESERVATION

Call made to reserve an agent for 
some other function.

18

CALLTYPE_ASSIST

Call to supervisor for assistance.

19

CALLTYPE_EMERGENCY

Emergency call.

20

CALLTYPE_SUPERVISOR_ 
MONITOR

Supervisor silently monitoring 
call.

21

CALLTYPE_SUPERVISOR_ 
WHISPER

Supervisor monitoring call, agent 
can hear supervisor.

22

CALLTYPE_SUPERVISOR_ 
BARGEIN

Supervisor conferenced into call.

23

CALLTYPE_SUPERVISOR_ 
INTERCEPT

Supervisor replaces agent on call. 24

CALLTYPE_TASK_ROUTED_
BY_ICM

Task routed by ICM

25

CALLTYPE_TASK_ROUTED_
BY_APPLICATION

Task routed by application

26