Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
5-22
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_CONFERENCED_EVENT
The CTI Server may send a CALL_CONFERENCED_EVENT message to the CTI client when calls are
joined into a conference call. The CALL_CONFERENCED_EVENT message is defined in
joined into a conference call. The CALL_CONFERENCED_EVENT message is defined in
.
Table 5-13
CALL_CONFERENCED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 17.
MessageType = 17.
MHDR
8
MonitorID
The Monitor ID of the device
or call monitor that caused this
message to be sent to the
client, or zero if there is no
monitor associated with the
event (All Events Service).
or call monitor that caused this
message to be sent to the
client, or zero if there is no
monitor associated with the
event (All Events Service).
UINT
4
PeripheralID
The ICM PeripheralID of the
ACD where the call activity
occurred.
ACD where the call activity
occurred.
UINT
4
PeripheralType
The type of the peripheral
(
(
USHORT
2
PrimaryDeviceIDType
The type of device ID in the
PrimaryDeviceID floating
field (
PrimaryDeviceID floating
field (
).
USHORT
2
PrimaryCallID
The Call ID value assigned to
the primary call by the
peripheral or ICM software.
the primary call by the
peripheral or ICM software.
UINT
4
LineHandle
The teleset line being used.
USHORT
2
LineType
The type of the teleset line
(
(
USHORT
2
SkillGroupNumber
The number of the agent
SkillGroup the call is
attributed to, as known to the
peripheral. May contain the
special value NULL_SKILL_
GROUP (
SkillGroup the call is
attributed to, as known to the
peripheral. May contain the
special value NULL_SKILL_
GROUP (
) when not
applicable or not available.
Some ACDs ignore this field
and/or use the ACD default;
see the list immediately
following
Some ACDs ignore this field
and/or use the ACD default;
see the list immediately
following
.
UINT
4
SkillGroupID
The ICM SkillGroupID of the
agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP (
agent SkillGroup the call is
attributed to. May contain the
special value NULL_SKILL_
GROUP (
) when not
applicable or not available.
UINT
4