Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
5-28
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_SERVICE_INITIATED_EVENT
The CTI Server may send a CALL_SERVICE_INITIATED_EVENT message to the CTI client upon the
initiation of telecommunications service (“dial tone”) at the agent’s teleset. The CALL_SERVICE_
INITIATED_EVENT message is defined in
initiation of telecommunications service (“dial tone”) at the agent’s teleset. The CALL_SERVICE_
INITIATED_EVENT message is defined in
.
ServiceID
The ICM ServiceID of the
service that the call is
attributed to. May contain the
special value NULL_
SERVICE (
service that the call is
attributed to. May contain the
special value NULL_
SERVICE (
) when
not applicable or not available.
UINT
4
DivertingDeviceType
The type of device ID in the
DivertingDeviceID floating
field (
DivertingDeviceID floating
field (
).
USHORT
2
CalledDeviceType
The type of device ID in the
CalledDeviceID floating field
(
CalledDeviceID floating field
(
).
USHORT
2
LocalConnectionState
The state of the local end of the
connection (
connection (
USHORT
2
EventCause
A reason for the occurrence of
the event (
the event (
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDeviceID
The device ID of the device
associated with the
connection.
associated with the
connection.
STRING
64
DivertingDeviceID
(optional)
(optional)
The device ID of the device from
which the call was diverted.
which the call was diverted.
STRING
64
CalledDeviceID
(optional)
(optional)
The device ID of the device to
which the call was diverted.
which the call was diverted.
STRING
64
Maximum message size (including header):
238
Table 5-15
CALL_DIVERTED_EVENT Message Format (continued)
Table 5-16
CALL_SERVICE_INITIATED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 20.
MessageType = 20.
MHDR
8