Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Miscellaneous Service
The CTI Server responds to the CTI Client with the USER_MESSAGE_CONF message:
Table 5-68
USER_MESSAGE_CONF Message Format
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. Message
Type = 108.
Type = 108.
MHDR
8
InvokeID
Set to the value of the InvokeID from
the corresponding request message.
the corresponding request message.
UINT
4
Maximum message size (including header):
12
USER_MESSAGE_EVENT
, delivers a message that was sent from
another CTI Server client:
Table 5-69
USER_MESSAGE_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 109.
MessageType = 109.
MHDR
8
ICMCentral
ControllerTime
ControllerTime
The current ICM Central Controller
date and time.
date and time.
TIME
4
Distribution
One of the values from
specifying the desired distribution of
this message.
this message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ClientID
The ClientID of the message sender.
STRING
64
Text
The text of the message to be sent.
STRING
255
Maximum message size (including header):
337
QUERY_AGENT_STATISTICS_REQ
, allows a CTI Client to
obtain the current call handling statistics for the client’s agent. To avoid impacting system performance,
clients should not request agent statistics too frequently. Depending upon the needs of the client
application, updating agent statistics after each call is handled my be appropriate.
clients should not request agent statistics too frequently. Depending upon the needs of the client
application, updating agent statistics after each call is handled my be appropriate.