Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The REGISTER_VARIABLES_REQ message, defined in 

, allows a CTI Client to register the 

call context variables that it will use. By default, a CTI Client that does not explicitly register variables 
will receive all call and ECC variables. If a CTI Client does not want to receive all possible variables, it 
must explicitly register for each variable that it wants.

ReservationCalls 
HeldTimeToday

Total number of seconds agent 
reservation calls were placed on 
hold by agents in the skill group.

UINT

4

BargeInCallsToday

Total number of supervisor call 
barge-ins completed in the skill 
group.

UINT

4

InterceptCallsToday

Total number of supervisor call 
intercepts completed in the skill 
group.

UINT

4

MonitorCallsToday

Total number of supervisor call 
monitors completed in the skill 
group.

UINT

4

WhisperCallsToday

Total number of supervisor call 
whispers completed by agents in the 
skill group.

UINT

4

EmergencyCalls 
Today

Total number of emergency calls 
completed by agents in the skill 
group.

UINT

4

CallsQToday

The number of calls queued to the 
skill. This field is set to 
0xFFFFFFFF when this value is 
unknown or unavailable.

UINT

4

CallsQTimeToday

The total queue time, in seconds, of 
calls queued to the skill group. This 
field is set to 0xFFFFFFFF when 
this value is unknown or 
unavailable.

UINT

4

LongestCallQToday

The longest queue time, in seconds, 
of all calls queued to the skill group. 
This field is set to 0xFFFFFFFF 
when this value is unknown or 
unavailable.

UINT

4

Maximum message size (including header)

592