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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5      Application Level Interfaces
Client Control Service
The CTI Server sends the ANSWER_CALL_CONF message, defined in 
, to confirm receipt 
of the request. 
Table 5-95
ANSWER_CALL_CONF Message Format 
Field Name
Value
Data 
Type
Byte 
Size
MessageHeader
Standard message header. Message Type 
= 43.
MHDR
8
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4
Maximum message size (including header):
12
CLEAR_CALL_REQ
Use this message on hanging up a call, to release all devices from the specified call. The 
CLEAR_CALL_REQ message is defined in 
.
Table 5-96
CLEAR_CALL_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 44.
MHDR
8
InvokeID
An ID for this request message, 
returned in the corresponding 
confirm message.
UINT
4
PeripheralID
The ICM PeripheralID of the 
ACD where the call is located.
UINT
4
ConnectionCallID
The Call ID value assigned to the 
call by the peripheral or ICM 
software.
UINT
4
ConnectionDevice 
IDType
The type of device ID in the 
ConnectionDeviceID floating 
field (
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
ConnectionDevice 
ID 
The device ID of the device 
associated with the connection.
STRING
64
AgentInstrument 
(optional)
The agent’s ACD instrument 
number. 
STRING
64
Maximum message size (including header):
154