Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-6
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Client Events Service
END_CALL_EVENT
The CTI Server sends an END_CALL_EVENT message to the CTI client when the association between
a call and the CTI client is dissolved. This message does not necessarily indicate that the subject call has
been terminated; it indicates only that the CTI client is no longer responsible for processing the call and
will be receiving no further call event messages for the call.
a call and the CTI client is dissolved. This message does not necessarily indicate that the subject call has
been terminated; it indicates only that the CTI client is no longer responsible for processing the call and
will be receiving no further call event messages for the call.
defines the format of the END_CALL_EVENT message:
CTIClientSignature The Client Signature of a CTI client
previously associated with this call.
There may be more than one
CTIClient Signature field in the
message (see NumCTIClients).
There may be more than one
CTIClient Signature field in the
message (see NumCTIClients).
STRING
64
CTIClient
Timestamp
Timestamp
The date and time that the preceding
CTIClientSignature was first
associated with the call. There may
be more than one CTIClient
Timestamp field in the message (see
NumCTIClients). This field always
immediately follows the CTIClient
Signature field to which it refers.
CTIClientSignature was first
associated with the call. There may
be more than one CTIClient
Timestamp field in the message (see
NumCTIClients). This field always
immediately follows the CTIClient
Signature field to which it refers.
TIME
4
Maximum message size (including header):
4527
Table 5-2
BEGIN_CALL_EVENT Message Format (continued)
Table 5-3
END_CALL_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 24.
MessageType = 24.
MHDR
8
MonitorID
The Monitor ID of the device or call
monitor that caused this message to
be sent to the client, or zero if there is
no monitor associated with the event
(All Events Service).
monitor that caused this message to
be sent to the client, or zero if there is
no monitor associated with the event
(All Events Service).
UINT
4
PeripheralID
The ICM PeripheralID of the ACD
where the call activity occurred.
where the call activity occurred.
UINT
4
PeripheralType
The type of the peripheral
(
(
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the
ConnectionDeviceID floating field
(
ConnectionDeviceID floating field
(
).
USHORT
2
ConnectionCallID
The Call ID value assigned to the call
by the peripheral or ICM software.
by the peripheral or ICM software.
UINT
4
Floating Part