Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-27
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_DIVERTED_EVENT
The CTI Server may send a CALL_DIVERTED_EVENT message to the CTI client when a call is
removed from a previous delivery target. The CALL_DIVERTED_EVENT message is defined in
removed from a previous delivery target. The CALL_DIVERTED_EVENT message is defined in
ConnectedParty
DeviceID (optional)
DeviceID (optional)
The device identifier of one of
the call parties. There may be
more than one ConnectedParty
Device ID field in the message
(see NumParties). This field
always immediately follows
the corresponding Connected
PartyDevice IDType field.
the call parties. There may be
more than one ConnectedParty
Device ID field in the message
(see NumParties). This field
always immediately follows
the corresponding Connected
PartyDevice IDType field.
STRING
64
Maximum message size (including header):
1534
Table 5-14
CALL_TRANSFERRED_EVENT Message Format (continued)
Table 5-15
CALL_DIVERTED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 19.
MessageType = 19.
MHDR
8
MonitorID
The Monitor ID of the device
or call monitor that caused this
message to be sent to the
client, or zero if there is no
monitor associated with the
event (All Events Service).
or call monitor that caused this
message to be sent to the
client, or zero if there is no
monitor associated with the
event (All Events Service).
UINT
4
PeripheralID
The ICM PeripheralID of the
ACD where the call activity
occurred.
ACD where the call activity
occurred.
UINT
4
PeripheralType
The type of the peripheral
(
(
USHORT
2
ConnectionDevice
IDType
IDType
).
USHORT
2
ConnectionCallID
The Call ID value assigned to
this call by the peripheral or
ICM software.
this call by the peripheral or
ICM software.
UINT
4
ServiceNumber
The service that the call is
attributed to, as known to the
peripheral. May contain the
special value NULL_
SERVICE (
attributed to, as known to the
peripheral. May contain the
special value NULL_
SERVICE (
) when
not applicable or not available.
UINT
4