Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-37
CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_DEQUEUED_EVENT
The CTI Server may send a CALL_DEQUEUED_EVENT message to the CTI client when a call is
removed from a queue. The CALL_DEQUEUED_EVENT message is defined in
removed from a queue. The CALL_DEQUEUED_EVENT message is defined in
.
SkillGroupNumber
The number of an agent SkillGroup
queue that the call has been added
to, as known to the peripheral. May
contain the special value
NULL_SKILL_GROUP (
queue that the call has been added
to, as known to the peripheral. May
contain the special value
NULL_SKILL_GROUP (
when not applicable or not available.
There may be more than one
SkillGroup Number field in the
message (see NumSkillGroups).
Some ACDs ignore this field and/or
use the ACD default; see the list
immediately following
There may be more than one
SkillGroup Number field in the
message (see NumSkillGroups).
Some ACDs ignore this field and/or
use the ACD default; see the list
immediately following
UINT
4
SkillGroupID
The ICM SkillGroupID of the agent
SkillGroup queue that the call has
been added to. May contain the
special value NULL_SKILL_
GROUP (
SkillGroup queue that the call has
been added to. May contain the
special value NULL_SKILL_
GROUP (
applicable or not available. There
may be more than one SkillGroupID
field in the message (see NumSkill
Groups). This field always
immediately follows the
corresponding SkillGroupNumber
field.
may be more than one SkillGroupID
field in the message (see NumSkill
Groups). This field always
immediately follows the
corresponding SkillGroupNumber
field.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0
when skill group priority is not
applicable or not available. There
may be more than one SkillGroup
Priority field in the message (see
NumSkillGroups). This field always
immediately follows the
corresponding SkillGroupID field.
when skill group priority is not
applicable or not available. There
may be more than one SkillGroup
Priority field in the message (see
NumSkillGroups). This field always
immediately follows the
corresponding SkillGroupID field.
USHORT
2
Maximum message size (including header):
698
Table 5-19
CALL_QUEUED_EVENT Message Format (continued)
Table 5-20
CALL_DEQUEUED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 86.
MessageType = 86.
MHDR
8