Cisco Cisco IP Contact Center Release 4.6.1 Technical References
14
Overview
For switch software version 3.0 and above, Pilots need not be counted for
license considerations. However, one Pilot Monitoring License must be
purchased for the switch.
license considerations. However, one Pilot Monitoring License must be
purchased for the switch.
(Number of Configured Agents)
+ (Number of Configured Pilots) Total ACD Devices
= Total ACD Device Monitor licenses required
= Total ACD Device Monitor licenses required
(Number of Virtual Zs for Translation Routing)
+ (Number of Virtual Zs for Post/Hunt Group Routing)
= Total Business Device Monitor licenses required
+ (Number of Virtual Zs for Post/Hunt Group Routing)
= Total Business Device Monitor licenses required
Virtual Zs used for CSTA routing need not be included in the license
count, as they are not monitored.
count, as they are not monitored.
Note:
In addition to the formula mentioned above it is important for the system
manager to consider any other CTI products that will be connecting to
the switch, and the number of licenses they will use. This should be
added to the above computed figure.
manager to consider any other CTI products that will be connecting to
the switch, and the number of licenses they will use. This should be
added to the above computed figure.
1.3 Supported Unified ICM Features
The Alcatel 4400 PG supports the following Unified ICM features:
Pre-Routing
Post-Routing
Enterprise CTI (includes third-party call control)
Agent reporting
Duplexed PG implementation
1.4 Features Not Supported
The Alcatel 4400 PG does not support the following Unified ICM features:
Routing to Skill Groups is not supported.
Extension calls cannot be held.
Note:
Like all other legacy PGs, IPTA (Unified ICM Picks The Agent) is not
supported on the Alcatel 4400.
supported on the Alcatel 4400.