Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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2 ACD Configuration
Owing to the Ethernet link connectivity, the changes required to the
Alcatel 4400 ACD configuration is simplified to the points noted in the
“ACD Interface Requirements,” section, in Chapter 1, “Overview.”
However, certain configuration and operation restrictions must be
confirmed on the 4400 for the proper functioning of the Unified ICM. This
chapter describes these restrictions.
Alcatel 4400 ACD configuration is simplified to the points noted in the
“ACD Interface Requirements,” section, in Chapter 1, “Overview.”
However, certain configuration and operation restrictions must be
confirmed on the 4400 for the proper functioning of the Unified ICM. This
chapter describes these restrictions.