Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Avaya ARS Unified ICM Configuration
“/monitor y /hardphone y”
Note:
The peripheral default value for monitor and hardphone is ‘y’ (they would
normally need to be specified if ‘y’ is desired – shown here for
completeness in the example.)
normally need to be specified if ‘y’ is desired – shown here for
completeness in the example.)
Peripheral Monitor Table entry:
Type = Station
Extension field = ""
Parameter String = "/range 1000 1100"
The combination of the Peripheral Configuration String and the Peripheral
Monitor Table entry would create device targets for extensions 1000 through
1100. The equivalent Device Target configuration string (created by the
PIM) for device 1000 would be (other extensions similar):
Monitor Table entry would create device targets for extensions 1000 through
1100. The equivalent Device Target configuration string (created by the
PIM) for device 1000 would be (other extensions similar):
"/DEVTYPE CiscoPhone /DN 1000 /EXT 1000 /MONITOR 5000
/HARDPHONE 2"
/HARDPHONE 2"
Caveats/Warnings:
• Do not overlap peripheral monitor extension ranges. Overlapping
Peripheral monitor extension ranges may cause undesirable behavior.
For example, given two PM entries, each containing "/range 6611 6612".
The PIM processes the PM entries in the order received. If the 2nd is
deleted, the PIM will remove the Device Targets even though the 1st PM
entry still exists. This will cause confusion if one just looks at the
Peripheral Monitor table and yet does not see the equivalent Device
Targets in the PIM anymore (nor the stations being necessarily
monitored).
For example, given two PM entries, each containing "/range 6611 6612".
The PIM processes the PM entries in the order received. If the 2nd is
deleted, the PIM will remove the Device Targets even though the 1st PM
entry still exists. This will cause confusion if one just looks at the
Peripheral Monitor table and yet does not see the equivalent Device
Targets in the PIM anymore (nor the stations being necessarily
monitored).
• Do not configure a device target and a peripheral monitor entry for the
same device.
• /RANGE must always be specified even if the entry is only for one
device. In this case, the lowExtension will be the same as the
highExtension, “/range 1000 1000.
highExtension, “/range 1000 1000.
2.11. Dialed Numbers
Dialed numbers are used to represent entry points on the Avaya PBX related
to new calls. Ultimately, dialed numbers equate to a VDN on the Avaya
PBX. Dialed numbers are configured for the VDN(s) on the Avaya that will
cause a New Call message to be sent to the PIM. The Dialed Number
associated with a new call will cause Unified ICM to run a particular routing
script. The Dialed Number configured in Unified ICM must match the VDN
configured on the Avaya that is responsible for handling new calls. The
VDN number of the New Call VDN must be entered here to enable this
functionality.
to new calls. Ultimately, dialed numbers equate to a VDN on the Avaya
PBX. Dialed numbers are configured for the VDN(s) on the Avaya that will
cause a New Call message to be sent to the PIM. The Dialed Number
associated with a new call will cause Unified ICM to run a particular routing
script. The Dialed Number configured in Unified ICM must match the VDN
configured on the Avaya that is responsible for handling new calls. The
VDN number of the New Call VDN must be entered here to enable this
functionality.
Note:
Do not configure this VDN number as a peripheral monitor.