Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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3. Avaya PBX Configuration for
ARS
The Avaya PBX needs to be configured in order to work with the ARS.
The steps needed to configure the Avaya PBX to work with the ARS are
summarized below:
• PBX configuration of one or more ASAI/CTI links.
• PBX configuration of agent devices (stations).
• PBX configuration of an agent skill that hard phone agents can log into.
• PBX configuration of hard phone agents.
• PBX configuration of VDNs and vectors used for the Service Control
summarized below:
• PBX configuration of one or more ASAI/CTI links.
• PBX configuration of agent devices (stations).
• PBX configuration of an agent skill that hard phone agents can log into.
• PBX configuration of hard phone agents.
• PBX configuration of VDNs and vectors used for the Service Control
Interface: call treatment, Post-Routing, queuing, and other processing of
calls.
calls.
These are discussed in more detail in the subsequent sections.