Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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Overview
1.4. Minimum PBX Hardware and Software Requirements
The following are the minimum PBX hardware and software requirements:
An Avaya PBX, version 3.0 or 3.1.2.
AES Server version 3.1.2
ASAI/CTI version 3.0
1.5. Avaya PBX Limits
The following limitations should be kept in mind while configuring the
Avaya ARS PG to ensure optimum performance:
Avaya ARS PG to ensure optimum performance:
1.5.1. Maximum ASAI Links
ASAI links are the links the Avaya Gateway can use to receive events and
control calls on the Avaya PBX. Configuring the Avaya Gateway to use
more than one ASAI link increases the bandwidth to handle message traffic
between the PBX and the Gateway. It is hence recommended that one link
be configured initially. If needed, another link may be configured to address
specific problems with the throughput. More than two ASAI links is not
recommended as it will probably not increase the speed of message
processing.
control calls on the Avaya PBX. Configuring the Avaya Gateway to use
more than one ASAI link increases the bandwidth to handle message traffic
between the PBX and the Gateway. It is hence recommended that one link
be configured initially. If needed, another link may be configured to address
specific problems with the throughput. More than two ASAI links is not
recommended as it will probably not increase the speed of message
processing.
If the Virtual VRU is used (via the SCI interface), an ASAI link is dedicated
to passing routing messages between the Avaya Gateway and the switch.
This is in addition to the link (or links) used for event and call control
messages.
to passing routing messages between the Avaya Gateway and the switch.
This is in addition to the link (or links) used for event and call control
messages.
1.5.2. Maximum Number of Notification Associations
Notification Associations are used to monitor VDN
The following VDNs are monitored:
s on the Avaya PBX.
• Agent skill group VDNs on the PBX with hard phone support
• VDNs used for Post-Routing and Translation Routing points
• VDNs used in Virtual VRU scripts
• VDNs used for Post-Routing and Translation Routing points
• VDNs used in Virtual VRU scripts
Note:
The Notification Associations number is not expected to be exceeded even
on an R8csi or R8si system.
on an R8csi or R8si system.
1.5.3. Domain Control Station Associations
The Domain Control Station Associations are used by the Avaya Gateway to
monitor all the agent devices attached to the Avaya PBX and configured in
Unified ICM. During processing of messages, a second Domain Control
Association will often be created for a device in order to perform Call
Control functions.
monitor all the agent devices attached to the Avaya PBX and configured in
Unified ICM. During processing of messages, a second Domain Control
Association will often be created for a device in order to perform Call
Control functions.
1
Vector Directory Number (VDN) is an extension that provides access to the
Vectoring feature on the switch. Vectoring allows a customer to specify the
treatment of incoming calls based on the dialed number
treatment of incoming calls based on the dialed number