Cisco Cisco E-Mail Manager Unity Integration Option Technical References

 (via PeripheralID)

 (via SkillTargetID)

Handled40

Number of 

 calls were wait time was 

greater than or equal to 30 seconds, but less than 
40 seconds.

DBSMALLINT

NOT NULL

Handled50

Number of 

 calls were wait time was 

greater than or equal to 40 seconds, but less than 
50 seconds.

DBSMALLINT

NOT NULL

Handled60

Number of 

 calls were wait time was 

greater than or equal to 50 seconds, but less than 
60 seconds.

DBSMALLINT

NOT NULL

Handled90

Number of 

 calls were wait time was 

greater than or equal to 60 seconds, but less than 
90 seconds.

DBSMALLINT

NOT NULL

Handled120

Number of 

 calls were wait time was 

greater than or equal to 90 seconds, but less than 
120 seconds.

DBSMALLINT

NOT NULL

Handled180

Number of 

 calls were wait time was 

greater than or equal to 120 seconds, but less than 
180 seconds.

DBSMALLINT

NOT NULL

HandledOver180

Number of 

 calls were wait time was 

greater than or equal to 180 seconds.

DBSMALLINT

NOT NULL

LongestDelay

Maximum number of seconds that any call waited 
before being either answered or abandoned.

DBSMALLINT

NOT NULL

MaximumDelayQueueLength

Maximum number of calls in any agent’s queue.

DBSMALLINT

NOT NULL

PeripheralID

The ICM software identifier for the ACD.

DBSMALLINT

PK, FK

NOT NULL

PeripheralTimeZone

The time zone for the ACD. The value is the offset 
in minutes from GMT.

DBINT

NOT NULL

 RecoveryKey

A unique ID assigned to each record and used 
internally by the ICM/IPCC Enterprise software to 
track the record.

DBFLT8

AK-1

NOT NULL

SecondsInPeriod

Number of seconds in the reporting period.

DBSMALLINT

NOT NULL

SkillTargetID

The ICM software identifier for the service.

DBINT

FK

NULL

TimeZone

The time zone for the Central Controller. The 
value is the offset in minutes from GMT.

DBINT

PK

NOT NULL